As the workplace evolves, flexibility has become essential. Employees increasingly expect the ability to work remotely — fully or partially — and organizations must support a more distributed and diverse workforce.
However, while many organizations have adapted to support desk-based knowledge workers, frontline employees remain underserved. Think healthcare, manufacturing, hospitality, and retail - these essential workers with essential communication needs often lack access to modern communications and collaboration tools — creating a gap that impacts productivity and business outcomes.
For large, complex organisations, hybrid communications offer a uniquely powerful solution. Hybrid models support:
• The reuse of existing infrastructure and assets
• The ability to connect workflows and business activities across both cloud and on-premises systems
• The flexibility to meet the diverse needs of different teams, roles, and locations
Join IDC's Oru Mohiuddin and Mitel’s Mark Duff for a candid fireside chat on how hybrid communications can solve these real-world challenges. Discover why only hybrid has the agility to bridge gaps across people, platforms, and places.
Key Topics:
• Meeting the unique needs of large, complex enterprises
• How hybrid enables reuse of existing investments
• Connecting cloud and on-premises workflows with a unified experience
• The communication gap facing frontline employees
• Moving beyond one-size-fits-all unified communications
• Balancing security, compliance, and user experience across roles and locations
Whether you're leading IT strategy, improving employee experience, or driving digital transformation, this session will deliver actionable insights to help your organization connect and compete more effectively.
